Helpdesk

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Frequently Asked Questions

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[email protected]

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+31 20 845 2965

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Setting up XR Suite

I've ordered XR Suite Immersive. What hardware do you advise I purchase.

If you want to create a fleet of XR headsets, we advise you start with buying the Meta Quest 3, since it offers premium quality at a very affordable price point

I've ordered my first XR Presentation and it takes a few weeks to deliver. When do i begin paying license fees?

Clients who purchase their XR Presentation will only start paying license fees after the launch of their first XR presentation.

Adding Content

What's the minimum requirement for delivering 3D models

Preparing 3D content for use in XR Suite is a very important step. Please contact our business developer to discuss the requirements in detail.

Can I work with my own 3D agency to deliver XR Presentations

If you have a preferred 3D agency, we are happy to get in touch with them to explore the possibilities of working together to deliver high quality content. Please contact our business develop to discuss the possibilities.

I want to create a big XR Presentation, as soon as possible. How can I accelerate the timeline?

At XR Suite, we prefer to work agile, delivering a presentable result in sprints of several weeks. After this, you can improve the delivery by purchasing an extra sprint so you can enhance the existing XR presentation as much as you like.

User Licenses

I would like to purchase a single license instead of 3

Please contact business development to discuss the possibilities.

Installing on my device

The XR Suite app is not available yet on the Play Store

We're currently hard at work to develop the first release of XR Suite for Android. Launch is expected january 2024

The AR mode doesn't have the functionality of the webversion. What should I do?

With native AR, the experience is controlled in the same way as the browser based experience. Consider upgrading to XR Suite professional.

The AR version has trouble positioning the model

To work properly, the environment should contain texture. PLease point towards a surface that has more detail.